Updated: FEBRUARY 2017
Cocosa.co.uk operated by Mysale Group Plc with its registered address at 1 Brunel Road, Earlstrees Industrial Estate, Corby, Northants, NN17 4JW (“Cocosa”) is an online retailer of consumer goods.
Cocosa's Commitment to Online Security
Your personal information is treated with the greatest of care. Sensitive information such as credit card details, as well as customer login credentials, are NEVER stored or transmitted in a non-encrypted form with the strongest commercially available cryptography applied. All our systems are constantly security monitored and checked for the latest vulnerabilities and malware threats. We treat all customer information as confidential and restrict access to it for authorized and vetted personnel only. Physical access is restricted by providing secure data storage facilities. Although no one can guarantee that a compromise of our systems will never take place, we have taken significant measures to protect your information.
The personal information we collect from you and hold includes information that is necessary for us to offer goods or services to you and to delivery these goods and services. This includes your name, address, telephone number and e-mail address.
We collect personal information directly from you and via third party suppliers. We may also collect personal information directly from you when you contact us (for example, when you make a telephone enquiry) and when you use our website or use our mobile application.
Personal information is also collected directly from you via a series of forms which you complete including:
a) Membership Registration
Our site's registration form requires you to provide us contact information (email address) and may occasionally require demographic information. We do not require any other personal information at this stage.
You are responsible for all actions taken with your user name, email address and password. Therefore, we do not recommend that you disclose your MySale password to any third parties either on purpose or by accident (for example, by writing it down where it can be seen by others, or by having it saved at someone else's computer). We strongly discourage you from using the same password for online services provided by other vendors, as their security controls may be weaker than those of Mysale group. We also recommend changing your password at least once in three months.
c) Address and telephone number
When you place an order on our website or via our mobile application we will require you to insert your, address and telephone number and any other information relevant to your order, including your payment information and information on your payment method. We will require your full postal address and when we are unable to rely on or deliver to a P.O. Box. We also require your telephone number to contact you regarding the order or service that you have purchased or for other reasons.
Personal Information from Third Parties
Personal information that we collect via a third party is information that you have consented to share with us. For example, if you choose to login to our website using a third party login service such as “login with Facebook” then you consent to share your basic information with us. This basic information includes your name, e-mail address, gender and date of birth.
We may subsequently require further personal information and will prompt you to supply us with that information such as your address and contact details when you place.
Use of Your Information
We use the information that we collect from you or third parties to provide our services to you. In addition, we may use your information for the following purposes;
a) To provide you with information that you have requested from us relating to our products or services.
b) To complete an order that you have made from us for either a product or service.
c) To contact you regarding a product or service that you have ordered from us.
d) To inform you of changes to our website, services or goods and products.
How your Information May Be Shared
We never sell or rent your personal information. Cocosa may release personal information under the following circumstances:
• Where release is required by law (for example, a subpoena) or regulation or is requested by a government agency;
• Where our records indicate a company or an individual may be engaged in fraudulent activity or other deceptive practices that a governmental agency should be made aware of;
• To appropriate persons, where your communication suggests possible harm to others.
• To fulfil any of the reasons for the use of information detailed in the previous section where the fulfilment is reliant upon a third party who engage solely for that purpose.
Overseas Use of your personal data
Cocosa is part of the Mysale Group Plc and we have offices in the UK, Australia, New Zealand, Singapore, Malaysia, The Philippines, Thailand, The USA and the EU. It may become necessary to transfer data that we collect from you to locations outside the European Union for processing and storing. By providing your personal data to us, you agree to this transfer, storing or processing.
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Our site's registration form requires you to provide us contact information and may also require demographic information. We may use your contact information from the registration form to send you information about our company. Your contact information is also used to contact you when necessary.
Cocosa uses Voice Commerce Ltd Trading as Cashflows and HSBC Bank to provide a secure environment for the authorisation of credit card and charge card transactions. Confidential information including card details are encrypted using industry standard SSL 128-bit encryption technology.
Our payment page is also fully PCI DSS compliant please visithttps://www.pcisecuritystandards.org/tech/ for more information.
Limitation of Liability
Under no circumstances, neither the Mysale Group Plc or its members will be liable or bear the responsibilities for any loss or damages of any kind, whether direct, indirect, special, incidental, or consequential losses, not arising from clear and proven negligence of Mysale group personnel. We will not be liable for any loss or damage arising from force majeure events such as natural disasters or terrorist acts, or from customer negligence such as security breach of customer accounts due to account password being shared with third parties including password re-use with other online services vendors, or from customer personal computers being compromised.
Security/Fraud Prevention Tips
While Mysale group takes numerous precautions to protect security and confidentiality of your personal information, many customers ask what steps they can take to further ensure their account security. Below are recommended tips to help you avoid fraud or identity theft:
Protect yourself and your information against fraudulent web sites by always checking the URL/Address every time you log in. The Mysale URL that should appear in your browser contains "https://www.mysale.com". Please note the "https://" part and your browser stating the connection is Secure with a lock displayed. These features must be present at all times.
After you have finished your secured online session, you should always use the Log Off link to end your session. After you log off, no further transactions can be conducted without re-entering your username and password.
Beware of Suspicious E-mails or Other Inquiries Never provide your username or password to anyone who contacts you unsolicited, whether by E-mail, any other online means, or on the phone. It is always safer to type in Mysale.com URL, or use your browser Bookmarks, than visit our site by clicking a link provided in E-mail or any other message, even if it appears to be a valid advertisement from Mysale group.
Cocosa mostly uses "session" cookies, which are removed from your computer once you leave Cocosa. These are used so our service can remember that you have logged in already and prevent you doing so more frequently. The technology we use (Microsoft .NET), requires the use of session cookies. Session cookies expire and are deleted after 30 minutes of no activity on Cocosa.
Cocosa also uses persistent cookies to personalise the user experience, to help protect our members and to provide us with research information (such as how often members visit Cocosa each month). Persistent cookies allow us to track users and help us identify users abusing the service.
If you wish to be removed from our database for any reason, simply send us an email requesting to be removed via our contact us page. Or select the unsubscribe link in any of the e-mails that you receive from us.
Access to Information
In accordance with the Data Protection Act 1998 you have the right to access any information that we hold relating to you. You can access and amend this information via the My Account section of the website. You may also contact us via the Contact section or on the following e-mail address privacy@Cocosa.co.uk if you wish us to provide you with the information we hold or to amend that information on your behalf. Please note that we reserve the right to charge a fee of £10 to cover costs incurred by us in providing you with the information should this be in a format other than electronic.